Sean
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
Key features of WFM software include:
- Time and attendance tracking
- Labor scheduling
- Compliance monitoring (e.g. with labor laws)
- Leave management
- Staffing optimization
- Task management
- Employee self-service, including time-off requests and peer-to-peer shift trades.
WFM software also occasionally includes payroll functionality.
